Print the page
Add to a Calendar using iCal
Share page on Facebook
This link opens in a new window
Add to Google Calendar
This link opens in a new window
Share page on Twitter
This link opens in a new window
How to Listen: Diffusing Someone's Bad Day In-Person
Learn strategies you can use to diffuse a tense situation.
Former FBI Special Agent and founder of 3rd Act Stories Robert Polanco, shares how lessons learned from crisis negotiation, crisis counseling, and mediation can help achieve a breakthrough of communication instead of a breakdown.
Ages 18 and up.
Registration encouraged.
Registration has closed.